Country Sales Manager

Location: Warsaw, Poland – and with regular travel to other cities where stores are located (Krakow, Wroclaw, Poznan, Tricity and Prague)

About Less Mess Storage:

Less Mess Storage is the leading self storage provider in Poland and Czechia, operating 20 state-of-the-art facilities, and with several more in the pipeline. We aim to be the best self storage business globally, providing convenient, secure, and flexible storage solutions for both individuals and businesses. Our mission is to offer high-quality customer service and a seamless storage experience to all our customers.

Job Summary:

Less Mess is seeking an experienced and dynamic Head of Sales to lead its sales operations teams across all 20 locations. This pivotal role requires a proven leader with a strong background in sales management, customer service excellence, and team leadership. The Head of Sales will be responsible for driving overall sales performance, ensuring the delivery of high-quality customer service to all customers, and overseeing our corporate sales initiatives.

Key Responsibilities:

Sales Strategy & Performance:

o Develop and implement comprehensive sales strategies to achieve and exceed revenue targets across all locations.

o Monitor and analyse sales performance, identify trends, and implement corrective actions to optimize results.

o Drive both individual and business customer sales, including securing new business clients for small storage spaces.

o Collaborate with marketing and analyst team to develop effective promotional campaigns and pricing strategies, respectively.
Customer Service Management:

o Oversee and manage a large customer service team of 36 individuals (and growing), ensuring consistent delivery of exceptional customer service to all customers entering our stores.

o Develop and implement customer service standards, policies, and procedures.

o Monitor customer feedback and satisfaction, implementing improvements as needed.

o Provide coaching, training, and performance management to the customer service team to ensure high-quality interactions and problem resolution.
Team Leadership & Development:

o Recruit, train, mentor, and motivate the sales and customer service teams to foster a high-performance culture.

o Set clear performance objectives and conduct regular performance reviews.

o Identify training needs and facilitate professional development opportunities for team members.
Operational Excellence:

o Ensure all sales and customer service operations align with company goals and standards.

o Implement best practices for sales processes and customer interaction.

o Collaborate with store managers to ensure seamless integration of sales and customer service initiatives at the local level.
Reporting & Analysis:

o With the analyst team, prepare regular reports on sales performance, customer service metrics, and market trends for senior management.

o Utilise data to make informed decisions and optimise sales and customer service strategies.

Qualifications:

Bachelor's degree in Business Administration, Sales or a related field (Master's preferred).
Minimum of 7 years of progressive experience in sales management, with a significant portion in a multi-location retail or service environment.
Proven experience managing large customer service teams (ideally 30+ individuals).
Demonstrated success in developing and executing sales strategies that drive revenue growth.
Strong understanding of customer service best practices and a passion for delivering exceptional customer experiences.
Excellent leadership, communication, interpersonal, and presentation skills.
Ability to analyze data, identify trends, and make data-driven decisions.
Proficiency in CRM software and2 sales analytics tools.
Fluent in Polish and English (written and spoken).
Willingness to travel regularly across Poland to visit all 17 locations.

What We Offer:

A challenging and rewarding role in a growing and market-leading company.
Reporting to and working closely with the COO, and close interaction to with the CEO.
The opportunity to make a significant impact on our business.
B2B contract.
A company car.
Annual bonus.
A supportive and collaborative work environment.

Apply: